Customized Solutions Checklist

Please check boxes indicating interest in following up with specific R1 integrated customized services.

Accounting
Cash Receipts
Note: R1 Integrated Services need not handle the supplier's cash, just apply it to the aging for reporting
- Utilize read-only access to supplier lockbox to obtain payment information
- Reconcile and apply cash received to A/R aging report
- Reconcile unpaid and underpaid balances for collections, based on supplier's parameters
Collections of past-due accounts
- Assess and reconcile unpaid and underpaid balances on a daily basis
- Utilize larger retailers' websites to pursue collections, if required by retailers
- Contact customers via phone and e-mail to pursue collections
- Make multiple attempts to collect; escalate exceptional issues on occasion to supplier as warranted
Investigate and resolve deductions taken by customers
- Utilize larger retailers' websites to resolve, if required by retailers
- Contact customers via phone and e-mail to resolve
- Make multiple attempts to resolve; escalate exceptional issues
Inventory visibility (Web-based Reporting)
- Inventories on-hand at one or more warehouses located anywhere in the world
- Inbound and outbound shipment status
Other Accounting
- Accounts payable processing
- General Ledger responsibility
- Other accounting services (not mentioned above)
Customer Service
Customer Service
- Order Processing
- Electronic Invoicing
Information Technology
Information Technology (IT) Services
Note: Most issues are minor and resolved discretely with no business interruption
- Dedicated Director of IT and staff
- Initial setup of all supplier's customers, both EDI and non-EDI, in R1's Order Management System
- Setup of supplier's customers with R1's warehouse and transportation partners
- Setup of ASN transactions for customers that require it
- Coordination and setup with R1's or supplier's existing warehouses
- Ongoing monitoring of EDI activity with same-day issue resolution, as needed
Other Information Technology (IT)
- Enterprise planning
- Risk Assessment
- Disaster Recovery
- Other IT services (not mentioned above)
Marketing/Reporting
Marketing / Reporting Services
- Orders received (daily, weekly, monthly, as needed)
- Sales activity (daily, weekly, monthly, as needed)
- Accounting upload (daily, weekly, monthly, as needed)
- Shipments made (daily, weekly, monthly, as needed)
- Inventory on hand and other inventory related metrics
- Customized reporting
- Exception reporting and auto-alert notifications
Logistics/Transportation
Logistics / Transportation Services
- Dedicated personnel to manage services, related payments, claims, etc.
- Freight services (traditional or customized, including truckload, LTL, box car, parcel, other):
- Coordination of inbound shipments
- Coordination of replenishment shipments
- Coordination of outbound shipments
- Freight bill payment and auditing
- Report generation and automation
- Compliance with tariffs and other regulations
- File and investigate any freight related claims or losses
- Web access to customers with supplier-specific load information
- Other administrative traffic duties, as required
Warehousing
Warehousing Services
- Receiving, handling, and storing inbound products
- Unloading trucks and containers
- Palletizing, storing, picking, packing and labeling orders
- Inventory control, with regular cycle counting and reporting
- Maintain conformity with National Warehouse Management guidelines
- Ensure safety, security, protection and necessary insurance coverage
Fulfillment
Fulfillment Services
- Centralized management of supplier's fulfillment activities in R1's central warehouse
- Can handle numerous small, medium and large projects, simultaneously if needed:
- Mass-mailing of coupons, collateral and small samples
- Shipments of medium-sized initiatives or samples, via USPS or overnight
- Shipments of large-sized initiatives or samples, via USPS or overnight
- Will work with marketing team or agency to coordinate initiatives
- Development of target-mailing list with hundreds of high-quality targets
- Plan and manage all aspects of fulfillment initiatives to supplier’s expectations
Other
Other Services
- Make available qualified representatives by phone at all times (24/7)
- Provide value-added recommendations to streamline operations and reduce costs
- Personnel available to assist with other projects, as requested
Name
First Last
Company
Phone
Email

Accounting

Customer Service

Information Technology

Marketing/Reporting

Logistics/Transportation

Warehousing

Fulfillment

Other